Question 1

How do I place an order?

Accepted Answer

Browse products, choose options and add-ons, add to bag, then sign in with your phone number to checkout. We confirm custom details before production starts.

Question 2

How long does production take?

Accepted Answer

Most custom resin, wood, and casting items take **5–14 working days** depending on complexity and current queue. Rush orders may be available on WhatsApp—ask before paying.

Question 3

How is delivery handled?

Accepted Answer

We deliver across Sri Lanka via courier. Delivery time is added after production. You can track your order with the order ID we send after checkout.

Question 4

What payment methods do you accept?

Accepted Answer

You can select **bank transfer, card, KOKO, PayZy, or LankaQR** at checkout. We record your preferred method; our team will share payment instructions to complete the order (same as our standard shop flow).

Question 5

Can I change my order after placing it?

Accepted Answer

Contact us on WhatsApp as soon as possible. Changes are possible only before production starts.

Question 6

Do you offer refunds or cancellations?

Accepted Answer

Custom-made items cannot be resold. Cancellations are accepted only before production begins. If we make an error, we will remake or refund as appropriate.

Question 7

How do I send customization details?

Accepted Answer

Use the **customization instructions** box on the product page (names, dates, colours, photos). For complex designs, message us on WhatsApp with reference images.

Question 8

Will my photos look exactly like the sample?

Accepted Answer

Handcrafted items vary slightly—that is part of the charm. We match your approved design and colours as closely as possible.

Question 9

Do you ship outside Sri Lanka?

Accepted Answer

Currently we focus on Sri Lanka. For special international requests, contact us first.

Question 10

How do I track my order?

Accepted Answer

Use **Track order** on our website with your order ID (e.g. `ORD12345`), or open **My orders** after signing in.

Question 11

Is my phone number used for marketing?

Accepted Answer

We use your number for order updates and support. We do not sell your data. You may receive occasional offers—reply STOP on WhatsApp to opt out.

Question 12

Are prices in LKR?

Accepted Answer

Yes, all prices are in **Sri Lankan Rupees (LKR)** unless stated otherwise.

Question 13

Can I visit your workshop?

Accepted Answer

Yes—contact us for address and visiting hours in Ratmalana.

Question 14

Something arrived damaged—what should I do?

Accepted Answer

Message us within 48 hours with photos of the item and packaging. We will arrange a replacement or repair.

Question 15

How do I contact support?

Accepted Answer

WhatsApp is fastest. You can also use our **Contact** page for phone and email.

Frequently asked questions